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Assistant Manager at City

Tuesday 30th November 2021

We are hiring an experienced Assistant Manager to work closely with the Studio Manager at Fierce Grace City (London) on a part-time permanent basis.

Fierce Grace Primrose Hill is one of the largest and busiest of the international Fierce Grace studios and hosts a beautiful yoga practice space, spacious amenities located in pretty and bustling Primrose Hill, North London.

We are seeking an experienced manager, who has drive and initiative and enjoys working with people in the wellness/health sector. Specific leisure industry experience is not required, nor is specific training, we're looking for someone who wants to learn, is enthusiastic, and will enjoy the job.

The role is shift-based and is a mix of morning, evenings and weekdays and weekends. 3-4 shifts per week (15-25). We will work with you for the right fit for yourself and the business.

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Fierce grace city exterior dark

City

53-55 East Road
London N1 6AH
Leave at Old Street, Hoxton and Shoreditch High Street
020 7336 6330

Number of days 3-4
Job purpose

The AM has joint (with studio manager) overall responsibility for the effective and efficient running and development of the studio

You will assist the manager with the day-to-day running of the business, customer service, facilities management, revenue and profit growth (with the support of the GM and head office team), and managing a team of part-time receptionists.

Key responsibilities and accountabilities

Day-to-day running of the studio in accordance with company policies and best practices

Organise the staff schedule, and recruit, train, develop, manage and motivate staff. Coordinate helper's schedule.

Drive revenue growth through proactive membership and sales management

Deliver a high standard of customer care

Manage studio MBO database system

Assist the studio manager with Health & Safety compliance and maintenance

Assist with studio stock ordering and management

Responsible for day-to-day opening, security, protection of all company assets, intruder alarm (including out-of-hours call-outs, fire alarm operations).

Assist with the general look and feel, atmosphere, smell, of the day to day operation of the studio. Ensure all internal communications, posters, press, notices are displayed according to agreed company policies.

Assist with the day-to-day management of cleaning standards

Provide leadership and presence at the studio

KPIs

Revenue growth against target

Net membership growth

Package sales against target

Requirements

Essential

1-2 years supervisory or management experience (at any level) in either leisure, fitness, hospitality or retail. We're not too concerned which, we're looking for the right fit

The ability to work morning and evenings, and weekdays and weekends when necessary (You will have a relatively fixed rota and routine, but flexibility will be required at certain times)

Preferred

Experience working with MindBodyOnline

Immediate start

Experience with Google Suite

First aid trained

First safety trained

What we offer in return

£12 per hour basic starting rate

Uncapped sales-based bonus commission structure (this can add £1-£4/hr to basic rate)

A healthy, positive work environment, with significant autonomy and decent flexibility in your work schedule

Real opportunities for progression within either the London or international studio network, and/or within the other areas of the business including administration, Online, Teacher Training, Retreats; both during and beyond the current role

The opportunity to learn and develop within areas of your own interest

Unlimited access to in-studio Fierce Grace classes at all London studios, as well as online live and on-demand classes

Discounted access to therapy and treatment sessions, FG workshops, FG retreats, teacher training courses, and in-house retail offerings

Employee Assistance Programme to support mental and overall well-being

Discounted classes for a friend or family member

28 days paid annual holiday leave

Pension contribution if applicable

To apply

Please send a CV and covering letter to Adam at [email protected]

Applications without a covering letter will be ignored

Due to the volume of applications, if you do not hear back from us within 7 working days of submitting your application unfortunately you have not been successful at this time. If you are interested in working with Fierce Grace please view our Careers section of the website for other vacancies.